Privacy Policy

Culture.Style.Life. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit culturestylelife.com, subscribe to our newsletter, contact us or purchase a product or service.

1. WHO WE ARE

Culture.Style.Life. is a brand operated by:

City Savvy Luxembourg SENC
10A Rue des Trévires
4680 Niederkorn
Luxembourg

Email: hello@culturestylelife.com

For the purposes of the General Data Protection Regulation (GDPR), City Savvy Luxembourg SENC is the Data Controller responsible for personal data collected through Culture.Style.Life. and culturestylelife.com.

2. INFORMATION WE COLLECT

Depending on how you interact with Culture.Style.Life., we may collect:

  • Your name and email address when you subscribe to our newsletter, contact us or make a purchase
  • Billing and contact information when you purchase a product or service
  • Information you choose to provide when you contact us
  • Order and transaction information relating to purchases made through the website
  • Technical information such as your IP address, browser type, device information and information about how you use the website
  • Cookie and analytics information where you have consented to non-essential cookies

We do not directly store your full credit or debit card details.

3. HOW WE USE YOUR INFORMATION

We may use your personal data to:

  • Operate, maintain and improve culturestylelife.com
  • Respond to enquiries and communications
  • Process purchases and provide products or services you have ordered
  • Manage our relationship with customers
  • Send newsletters, editorial updates, recommendations and other marketing communications where you have chosen to receive them
  • Understand how visitors use our website and improve our content and user experience
  • Maintain the security and functionality of the website
  • Prevent fraud or misuse of the website
  • Comply with legal, accounting and regulatory obligations

4. LEGAL BASES FOR PROCESSING

Under the GDPR, we process personal data only when we have a valid legal basis.

Depending on the circumstances, we may rely on:

Consent: For example, when you subscribe to our newsletter or consent to non-essential cookies.

Performance of a contract: When processing your information is necessary to fulfil an order or provide a product or service you have purchased.

Legal obligations: Where we are required to process or retain information to comply with Luxembourg or other applicable laws, including accounting and tax requirements.

Legitimate interests: Where processing is reasonably necessary to operate and protect our business, respond to enquiries and improve our services, provided those interests do not override your fundamental rights and interests.

5. WEBSITE HOSTING AND WORDPRESS

Culture.Style.Life. is hosted using WordPress.com, a service provided by Automattic.

WordPress.com may process certain technical and personal information in connection with hosting, securing and operating the website. This can include information such as IP addresses, browser and device information and interactions with the website.

Where Automattic processes personal data on our behalf, it acts as a service provider or data processor subject to applicable data protection requirements.

6. EMAIL MARKETING

If you subscribe to the Culture.Style.Life. newsletter, we use Mailchimp to manage our mailing list and send emails.

We may provide Mailchimp with information such as your name, email address and information relating to your interaction with our emails.

We will only send marketing communications where we have an appropriate legal basis to do so.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

If you withdraw your consent, this does not affect the lawfulness of processing carried out before your consent was withdrawn.

7. ANALYTICS

We use Google Analytics to help us understand how visitors use culturestylelife.com, including information about website traffic, pages visited and interactions with the site.

Google Analytics may use cookies or similar technologies and may process information such as your IP address, device information and browsing activity.

Analytics cookies will only be activated where you have provided the required consent through our cookie consent system.

8. COOKIES AND COMPLIANZ

Culture.Style.Life. uses cookies and similar technologies to operate the website and, with your consent where required, understand how visitors use it.

We use Complianz to manage cookie consent and your cookie preferences.

Some cookies are strictly necessary for the website to function, such as cookies required for security, shopping-cart functionality or remembering your cookie preferences. These may be used without prior consent where permitted by law.

Other cookies, including analytics and certain third-party cookies, will only be activated after you have given the appropriate consent.

When you first visit Culture.Style.Life., you will be given the opportunity to accept or reject non-essential cookies and manage your preferences.

You may change or withdraw your consent at any time using the cookie settings available on the website.

For detailed and up-to-date information about the cookies used on culturestylelife.com, their purposes and duration, please see our Cookie Policy.

9. PURCHASES AND PAYMENTS

Culture.Style.Life. may offer digital products, guides or other products and services for purchase through the website.

Payments may be processed securely by third-party payment providers, including Stripe and PayPal.

When you make a purchase, information necessary to process your payment is provided to the relevant payment provider. Culture.Style.Life. does not directly store your full credit or debit card details.

We may retain information relating to your order, including your name, contact details, billing information, products purchased and transaction information, where necessary to fulfil your order, provide customer service and comply with accounting, tax and other legal obligations.

Stripe and PayPal process payment information according to their own privacy policies and applicable data protection obligations.

10. THIRD-PARTY SERVICES

We use third-party providers to help operate Culture.Style.Life. These currently include:

  • WordPress.com/Automattic for website hosting and functionality
  • Google Analytics for website analytics
  • Mailchimp for email marketing
  • Stripe and PayPal for payment processing
  • Complianz for cookie consent management

These providers may process personal data on our behalf or, in some circumstances, as independent data controllers.

We only share personal information where reasonably necessary to provide the relevant service or where we are otherwise permitted or required to do so by law.

11. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal data outside Luxembourg or the European Economic Area.

Where personal data is transferred outside the EEA, appropriate safeguards will be used as required by applicable data protection law. Depending on the circumstances, these may include an adequacy decision, the EU-US Data Privacy Framework where applicable, or contractual safeguards such as the European Commission’s Standard Contractual Clauses.

12. AFFILIATE LINKS AND THIRD-PARTY WEBSITES

Culture.Style.Life. may contain affiliate links and links to third-party websites, including retailers, hotels, booking platforms, restaurants and other products or services we recommend.

If you click an affiliate link and subsequently make a purchase or booking, Culture.Style.Life. may receive a commission at no additional cost to you.

Third-party websites have their own privacy policies and may use their own cookies or tracking technologies. We do not control and are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy information provided by those websites before providing personal data.

13. HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to comply with legal, accounting, tax or reporting obligations.

Newsletter information is generally retained until you unsubscribe or ask us to delete it, subject to retaining limited information where necessary to ensure that we continue to respect your opt-out.

Information relating to purchases and transactions may be retained for the period required under applicable Luxembourg accounting and tax laws.

Other personal information will be deleted or anonymised when it is no longer reasonably required for the purpose for which it was collected.

14. YOUR DATA PROTECTION RIGHTS

Under the GDPR, depending on the circumstances, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of the processing of your personal data
  • Object to certain processing of your personal data
  • Receive certain personal data in a structured, commonly used and machine-readable format
  • Withdraw your consent at any time where processing is based on consent
  • Object at any time to the use of your personal data for direct marketing

To exercise any of these rights, contact us at hello@culturestylelife.com.

We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with Luxembourg’s supervisory authority:

Commission nationale pour la protection des données (CNPD)
Luxembourg

15. SECURITY

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

16. CHILDREN’S PRIVACY

Culture.Style.Life. is not directed at children and we do not knowingly collect personal data directly from children through the website.

If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to Culture.Style.Life., the services and technology we use, or applicable legal requirements.

The latest version will always be published on this page with the date of the most recent update.

18. CONTACT US

If you have questions about this Privacy Policy, your personal data or how we handle your information, please contact:

City Savvy Luxembourg SENC
trading as Culture.Style.Life.
10A Rue des Trévires
4680 Niederkorn
Luxembourg

Email: hello@culturestylelife.com

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